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What is IT Support?
Dealing with IT can be time consuming and challenging when you don’t have the in-house knowledge or resources to dedicate to fixing problems or getting new systems configured and operational.
Our expert help is available on a call-in or ticketed basis to make your IT hassle-free without the cost of a dedicated in-house resource.
Customers of managed IT services benefit from having all day-to-day IT tasks taken off their hands, allowing them the time they need to focus on business growth and development.
IT Support Services
Tech Support
Sometimes something small and easily fixed can frustrate your work or even grind it to a halt. Finding and solving the problem can be difficult if you aren’t familiar with IT or simply haven't solved the problem before. Make use of a team with extensive experience to get back on track without delay.
Remote Access Tech Support
We always make on-site visits where necessary, but often the quickest and most efficient solution to your problem is to be found by accessing your desktop remotely. After receiving a secure hyperlink we are granted temporary access to your desktop through an application called TeamViewer.
Your problem is resolved by an expert while you sit back and watch the mouse whiz about.
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Management & Monitoring
Remote management and monitoring is the key to making your IT hassle-free. As your organisation grows it is vital to consider your system’s capacity to manage the increasing amounts of data it produces. Our managed IT services include ongoing support and testing to ensure that your system is robust, secure and well-managed at all times.
- Data usage and storage will be monitored and accounted for.
- Updates will come through automatically.
- Systems will not slow or reach capacity.
- You can get on with your work.
To achieve these results we use N-Sight, by N-Able. A software to help manage your networks, systems, and information technology infrastructure.
Microsoft 365 Support
Microsoft software is no doubt key in the day-to-day operation of your business, and when it goes wrong it can slow productivity significantly. With our experienced support team on call you will never have to worry about problems for long – our fast resolution times ensure a smooth running working day, with issues solved as and when they occur.
Microsoft 365 requirements that you might need help with include:
- Archiving data
- Organising licensing
- Managing passwords
- Setting up and taking down user accounts
- Setting up Sharepoint Online and OneDrive
- Managing Teams
- Discovering new features
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Secure Backups
IT backup is essential for any business that relies on technology to operate. By protecting against data loss, ensuring business continuity, complying with regulations, protecting your reputation and saving costs, backup systems are an integral part of any business's IT infrastructure.
- Data loss prevention: Backing up your data ensures that you always have a copy of your important files and data in case of accidental deletion, system crashes, or hardware failures. This means that if you lose your data, you can easily restore it from a backup copy.
- Business continuity: A backup system ensures that your business can continue to operate in case of unexpected events such as natural disasters, cyber-attacks, or other emergencies that could disrupt normal operations. By having a backup, you can quickly restore your data and resume operations with minimal disruption.
- Compliance requirements: Depending on your industry, you may be required to have backup and recovery systems in place to comply with regulations and standards. For example, healthcare organisations are required to have backup systems to ensure the safety and privacy of patient data.
- Reputation protection: Losing important data, particularly customer data, can damage your reputation and lead to legal action. Backing up your data can help protect your reputation and ensure that you are not held liable for data loss.
- Cost savings: Recovering data from a backup is typically less expensive than trying to recover data from damaged hardware or software. By having a backup system in place, you can save time and money in the event of a data loss.
Cyber Security
In today's digital landscape, cybersecurity is more important than ever. With cyber-attacks becoming increasingly sophisticated, it is essential to have a comprehensive cybersecurity plan in place to protect your business from potential threats. At Mercury Maynard, we offer a range of cybersecurity services that are designed to help keep your business safe and secure.
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Outsourcing IT Support Will
Dealing with IT can be time consuming and challenging when you don’t have the in-house knowledge or resources to dedicate to fixing problems or getting new systems configured and operational.
Our expert help is available on a call-in or ticketed basis to make your IT hassle-free without the cost of a dedicated in-house resource.
Customers of managed IT services benefit from having all day-to-day IT tasks taken off their hands, allowing them the time they need to focus on business growth and development.
Improve Efficiency
Allow your team to work quickly and efficiently.
Reduces Costs
With expert guidance and embracing new technology we help you implement a modern, lasting IT system.
Improve Security
Stay ahead of issues before they cause downtime for employees.
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