We tailor your IT support to your business requirements. Our contracts are flexible. We look at what your business requires and what level of support you need. This ensures you have the right Service Level Agreements, offering better value for money.
We will initially review your IT systems with you to gain an understanding of the type of support you require. We will create a service level agreement with you dependent on our analysis of some key factors:
- Operating hours
- IT Systems in current use
- IT Products and services in use
- Hours of support per month required
We can offer 20% discount on contracts with predetermined hours, in comparison to ad-hoc hours, to give you the confidence support will be available when it is required, and at an affordable price.
We will engage in regular reviews throughout the contract period to ensure the changing needs of your business are always catered for, making slight tweaks to the initial terms if so required.
We can also scale up, or down, our rate of involvement throughout the contract period. We understand some businesses operate seasonally, so different levels of IT support are required throughout the year. We work around your needs.
Alternatively, if you desire an all-encompassing IT support service, this can also be provided. This allows you to have peace of mind, knowing your IT services will have constant support, should it be necessary.