There is always a quick solution to your technical problem. And we know how to find it. Talk to our expert team for tech support and get your IT problem sorted quickly.
Sometimes something small and easily fixed can frustrate your work or even grind it to a halt. Finding and solving the problem can be difficult if you aren’t familiar with IT: instead, make use of our extensive experience to get back on track without delay.
Remote Access Tech Support
We always make on-site visits where necessary, but often the quickest and most efficient solution to your problem is to be found by accessing your desktop remotely. This way travel time is eliminated and we can respond much more quickly to your problem.
Remote access improves upon phone or instant messaging support because it removes the middleman from the equation. We don’t have to ask you so many questions about what the problem is or talk you through solving it yourself: we can investigate and resolve the issue independently. This makes for both a quicker solution and less stress on your part.
How It Works
- We email you a secure hyperlink which, when clicked, grants us temporary access to your desktop through an application called TeamViewer.
- This means that for a brief period of time we are able to access your desktop remotely, as if it were one of our computers at Mercury Maynard.
- This process is entirely transparent – you have access to your desktop throughout this time and can watch what we do on your own screen.
- Your problem is resolved by an expert while you sit back and watch the mouse whiz about your desktop without having to lift a finger.
If you are interested in a system that prevents problems occurring in the first place, check out our page on IT Managed Services. This service we provide uses remote technology in a more proactive way: to monitor your organisation’s IT, allowing us to spot and resolve problems before they bother you at all.
